using $issue.priority.name in email subject

I have a post-function set up in my workflow to generate an email under a certain set of conditions. The subject of the email includes '$issue.priority.name'. When I click Preview, the subject appears to be formatted perfectly, for example:

SubjectEscalated Professional Services Issue: Medium / One Month

But actual emails being delivered to my inbox are not displaying the subject as it did in the preview. This is what I'm seeing:

SubjectEscalated Professional Services Issue:

Does anyone know why 'priority' is missing? Thanks.

 

1 answer

1 accepted

Is the issue used in the Preview and Actual the same? Maybe the actual email really does not have the priority set.

I just checked, and the issues coming through do indeed have the priority field populated.

Can you check on the server side logs to see if there are any hints? It might be the special characters or something else. Wild guess for now.

I was able to fix this issue by removing the { } around the field, which I didn't post in my question. Sorry about that.

{$issue.priority.name} was displaying correctly in preview, but not in the actual email. By removing the brackets, it solved the issue. 

So it is the special characters after all.

Yes! Thanks so much, Gabrielle.

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