user not on issue getting notification emails


We are running JIRA 7.1.4 and a user that is not associated with an issue is getting notification e-mails when the issue is updated.  This seems to only happen for one user, on several issues but not all of them. The user is not a watcher, the assignee, the creator, or the reporter on these issues – they are not in the history of the issue, and they have not been mentioned in the comments either.

Does anyone have any idea where I should start looking into this? 



1 answer

0 votes
Joe Pitt Community Champion May 02, 2016

Sounds like their email is being used by another user who is associated with the issues.

Or the notification scheme includes them in some other way (group, role) or you're sending mail to a dummy "group" account.

Thanks Joe and Nic for your answers.

There are only two people associated with this issue, I checked their profiles and they are not using the other user's e-mail address.

Also, we are using the default notification scheme, so all changes to the issue only get sent to: All Watchers, Current Assignee, and Reporter – which the user is not part of any of those groups.

And, both people associated with this issue are using their own e-mail address, not a group e-mail account.


Joe Pitt Community Champion May 02, 2016

I'd say it is time to open a ticket with Atlassian. It wouldn't hurt to perform a re-index so you can tell them you did.

Ok, that was my next step.  Thanks for the tip about re-indexing, I will do that now.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,104 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot