It's not the same without you
Join the community to find out what other Atlassian users are discussing, debating and creating.
The best way to do Remedy -> Jira is to use Jira's REST API to make changes in Jira.
In the other direction, it used to be a complete nightmare because Remedy simply didn't have any decent way for other applications to update it (At the time I was looking at it, the developers said that if they had something like that, no-one would use Remedy because they'd all write an interface just to avoid having to use it). I'm hoping that's changed and you have a way to do it.
If you can establish how to do remote stuff in Remedy, then you should be able to code simple post-functions or listeners in Jira to update Remedy
Hello,
Thank you Nic for your help,i would like to know if u have made it and u have already a development done,because i'm new and i dont't know how to make it ,could u give me more details?
thank you
I did it many years ago, with SOAP rather than REST (REST is better, and SOAP is going away) and some unholy bodge to get around the inflexibility of Remedy at the time (although some of it was done by simply sending Jira emails to Remedy). Remedy was classed as a legacy system before we had to do too much though, which I was very grateful for.
Neither would be useful to you at the moment. You'll need to explore what your version of Remedy exposes to allow Jira to update it, and cehck https://docs.atlassian.com/jira/REST/latest/for how to talk to Jira.
Beware of the email though - it can go into a loop if you don't think it through and is open to users using it so they don't have to use Remedy...
my first step consiste of trying to create an issue in jira using REST API or try to get a status,do u know how i can do it ?or more details others than atlassian documentation,i didn't understood how i can make it from JIRA .
thank you
The documentation is far better than anything I would write. I've pointed you at the docs you'll need to refer to for most of the calls, but I should have added https://developer.atlassian.com/display/JIRADEV/JIRA+REST+API+Tutorialsas well
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.
Read moreHey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!
Find a groupConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.
Start an AUGYou're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.