unable to download an attachment

[Marie Scott]

Hi,

I have a feasibility ticket that was created on my team's project. This ticket includes an attachment I wish to download. When I click the cloud icon it attempts to download then issues an error message 'check your connection and try again'.

Any advice, gratefully received.

Thanks

Marie

[Nikola Perisic · Accepted solution]

Welcome @Marie Scott 

Do you know the size of the attachment that you are trying to download?

Are you trying to download a video, a pdf or something else?

Have you tried using a different browser and also the incognito mode?

According to Atlassian status everything is functioning.

Most importantly make sure that you have the attachments permission within your project.

[Marie Scott]

Hi,

The size is 68KB, it is a word document which I can view but I wish to download to be able to share with someone else.

How do I check whether or not I have attachment permissions please?

[Nikola Perisic]

You need to be at least project administrator to view if you belong to the project role for the Attachments.

Project Settings > Permissions

[Marie Scott]

Thank you