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unable to create tickets- through client portal

Hi Guys,

My client is unable to create issues in client portal for issue type Bug and Master data, can anyone help. It was working fine till Friday last week.

I have checked if any mandatory field is left out of issue screen or not.

I have checked and found whether all permission are proper or not

I have checked the workflow. The only thing fishy to me was this time tracking . 

Please help if you can. 

 

1 answer

0 votes
Jack Community Leader Feb 02, 2020

Is it only one client? Can others create these request types? Have you attempted to use “raise a request” from the side bar?

if no one can create these request types but they are visible in the portal check if you can creat with the “+”. If they are not visible then check the config - project settings > request types. Inspect all fields, etc.

if the ability to create is limited to some and not others it is a permission thing. Check that the user is indeed a customer.

finally check your workflow for the associated Issuetype an look at the. Create transition: conditions, validation, properties.

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