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trigger from email to a jira ticket

We use jira service desk. Some people also email our help desk.

Is there a way to have it, so when someone begins an email to our helpdesk, rather than an email message appearing, a form appears, captures the request, and creates it into a help desk ticket?

1 answer

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Jack Community Leader Sep 13, 2019

Well emails fall outside of Jira so any such solution would need to be within the email client. I don’t know of any such mail client addon. 

ok, thanks Jack. I'll keep looking for one.

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