We use jira service desk. Some people also email our help desk.
Is there a way to have it, so when someone begins an email to our helpdesk, rather than an email message appearing, a form appears, captures the request, and creates it into a help desk ticket?
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events