I am running the IT service for my company through Jira. All employee support and contractor system development is run through 27 projects. This is alot to oversee and we use @mentions to highlight direct questions. It is however not hard to miss these in the flood of notifacations.
I use a JQL string that lets me know if I have been @mentioned: (summary ~ currentUser() OR description ~ currentUser() OR comment ~ currentUser()) AND updatedDate >= -7d
This is limited to the fact that it highlights any issue beeing updated in the last 7 days that has me @mentioned even though the @mention took place long before.
Is there any JQL string or gadet that can help me narrow down to just my @mentions in the time frame that I m looking at?
Not aware of default JIRA ability to search comments by its date. But I found some plugins that has such features
I was having the same problem but have now found a workaround using ToDoist (as i already used this for tracking simple tasks). I setup a filter on Gmail to check for "mentioned you", this then auto forwards these emails to a ToDoist project so I now have a task for each mention for me to action.
Its quite simplistic at the moment but does the job. I'm planning to build a better process for this with some smarter parsing of the email notifications.
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