track my @mentions effectively

I am running the IT service for my company through Jira. All employee support and contractor system development is run through 27 projects. This is alot to oversee and we use @mentions to highlight direct questions. It is however not hard to miss these in the flood of notifacations.

I use a JQL string that lets me know if I have been @mentioned: (summary ~ currentUser() OR description ~ currentUser() OR comment ~ currentUser()) AND updatedDate >= -7d

This is limited to the fact that it highlights any issue beeing updated in the last 7 days that has me @mentioned even though the @mention took place long before.

Is there any JQL string or gadet that can help me narrow down to just my @mentions in the time frame that I m looking at?

2 answers

1 accepted

0 vote

Not aware of default JIRA ability to search comments by its date. But I found some plugins that has such features

Ok thank you! do you know if this is on any roadmap or asked for by other users?

Open improvement request specific to your requirement can be seen in https://jira.atlassian.com/browse/JRA-35765:)

Thanks I will follow this!

I was having the same problem but have now found a workaround using ToDoist (as i already used this for tracking simple tasks). I setup a filter on Gmail to check for "mentioned you", this then auto forwards these emails to a ToDoist project so I now have a task for each mention for me to action. 

Its quite simplistic at the moment but does the job. I'm planning to build a better process for this with some smarter parsing of the email notifications. 

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