the Automation rule does not work correctly

[Santens]

In the project I created a lot of automation rules where custom fields should be edited when creating a task trigger. In the next steps a subtask should be created and the custom fields should be copied from the main task. However, the subtask is created but the fields are not copied. Do not understand why.

[Kian Stack Mumo Systems · Accepted solution]

Hello!

This issue actually makes a lot of sense to me. Basically, in order to save on processing power, the automation rule will preload data from the issue, so it'll fetch the summary, components, ect when the execution rule will trigger. When you modify it using the Edit Issue action, and then try to copy the values from the current issue, it'll use what it already has loaded, which will be the original value.

To get the updated values, you need to add an action in between the Edit Issue fields action and the create new issue action. This action is called Re-fetch issue data. This will force Jira to re fetch the data, and will now use the values that you just set with the "Edit Issue" action. 

This is just a quick example which I whipped up to illustrate what it looks like.

[Santens]

Thank you so much, I added this step to the rule and now it works exactly as intended!

[Kian Stack Mumo Systems]

Glad to hear that it worked for you!

[Lucinda Pagett]

Hi! I have just tried this and it still doesn't seem to be working on my automation. I have a custom field that doesn't seem to want to populate in Jira or emails. I don't have any other fields with the same name in any other project and all other fields seem to work, just not this one.

[Sara Palmitessa]

I created a rule to have a Task appear after an Epic is created.  I also wanted a few fields to appear with that task but they are not showing up.  I added Re-fetch Issue Data like the comment made above said, not sure if that is applicable to my situation but it did not work anyway.

[Ansar Rezaei]

Hi

You must change to Copy from parent operation to act like what you want.

 

[Santens]

This does not affect the result in my particular case.