support page unreachable

I can't get to a support page. I've attached screenshots of the error and of a DNS lookup for their host. I can't think of any other useful information to provide. I've tied both http and https, but http just redirects to https. If I go to a non-existent url, I get a more normal error page, showing our ecorithm template and a slightly more formatted error message (also attached)

2 answers

1 accepted

This widget could not be displayed.

We figured it out. It had to do with cookies in Chrome.

This widget could not be displayed.

Hi there, the screenshots aren't working, can you please provide the url?

i tried attaching them in a different way. can you see them now?

you're trying to reach "/logi", which should be "/login". For me both https://ecorithm.jira.com and http://ecorithm.jira.com work fine :)

Looks like the service isn't running at all. Check if it's running and have a look at the log files.

i actually typed that on purpose as a non-existant url. it shows a more normal error page than the correct link which is shown in the first image.

Please log a support ticket on https://support.atlassian.com and mention this Answers url, because I don't know what's exactly going on.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

143 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you