support page unreachable

I can't get to a support page. I've attached screenshots of the error and of a DNS lookup for their host. I can't think of any other useful information to provide. I've tied both http and https, but http just redirects to https. If I go to a non-existent url, I get a more normal error page, showing our ecorithm template and a slightly more formatted error message (also attached)

2 answers

1 accepted

1 vote
Accepted answer

We figured it out. It had to do with cookies in Chrome.

Hi there, the screenshots aren't working, can you please provide the url?

i tried attaching them in a different way. can you see them now?

you're trying to reach "/logi", which should be "/login". For me both and work fine :)

Looks like the service isn't running at all. Check if it's running and have a look at the log files.

i actually typed that on purpose as a non-existant url. it shows a more normal error page than the correct link which is shown in the first image.

Please log a support ticket on and mention this Answers url, because I don't know what's exactly going on.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,091 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you