support page unreachable

I can't get to a support page. I've attached screenshots of the error and of a DNS lookup for their host. I can't think of any other useful information to provide. I've tied both http and https, but http just redirects to https. If I go to a non-existent url, I get a more normal error page, showing our ecorithm template and a slightly more formatted error message (also attached)

2 answers

1 accepted

Accepted Answer
1 vote

We figured it out. It had to do with cookies in Chrome.

Hi there, the screenshots aren't working, can you please provide the url?

i tried attaching them in a different way. can you see them now?

you're trying to reach "/logi", which should be "/login". For me both https://ecorithm.jira.com and http://ecorithm.jira.com work fine :)

Looks like the service isn't running at all. Check if it's running and have a look at the log files.

i actually typed that on purpose as a non-existant url. it shows a more normal error page than the correct link which is shown in the first image.

Please log a support ticket on https://support.atlassian.com and mention this Answers url, because I don't know what's exactly going on.

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