restrict assignee based upon workflow transition Edited

Jack Brickey Community Champion Jun 06, 2017

JIRA Cloud

Use Case: I have a two-step closure workflow (Resolved --> Closed). When a user moves an issue to Resolved I have a screen that requires them to update the Assignee. I wish to limit the possible assignees to a list.

I have been searching for a solution w/in the community and found what I hoped would have worked but so far no luck. The solution has to do w/ leveraging the workflow Properties on the transition. I have never played w/ Properties so either my expectations or wrong or my implementation is wrong. Here is what is did:

on the Resolve transition I added the following property:

  • Property Key -
  • Property Value - the group I setup containing the list of assignees

Any help is appreciated.

p.s. i prefer a native solution. hard to justify the cost of a plugin for this.

1 answer

1 accepted

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Accepted answer

Ah, that property is a step property, not a transition one.

Try adding it to the "resolved" step in the workflow, you should see the assignee option list changes to your group when clicking assign or going through an outgoing transition with the assignee field on it.

Jack Brickey Community Champion Jun 06, 2017

thanks for the reply Nic. So i'm going to try that just so I understand how it works or see it in action. However, I'm not sure that ultimately will meet my use case as I want to force the user to reassign via the resolve screen and I want to restrict their options on who they can reassign to. Maybe there is another way to achieve my goal?

Jack Brickey Community Champion Jun 06, 2017

actually it does in fact work on the Resolve screen so that is great! Though I haven't wrapped my head around why given it is on the state of Resolved and not the transition.

It's because transitions are variable, you don't know if the assignee is going to be offered.  More importantly, it's not just transitions that might change assignee, there's the assign/assign-to-me and edit options.

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