restore jira comment

Hi all,

I know I can recover a lot of things in JIRA.  I have a user that accidentally delete a comment.  Is that able to be restored?

Thanks in advance,

Robert

 

 

3 answers

1 accepted

Accepted Answer
3 votes

Is not possible. If the information in the deleted comment is really important to you, is possible to restore a backup in a test instance and copy the content of the comment to a new comment in the prod instance.

 

Cheers!
Teilor

2 votes
Paulo Hennig Atlassian Team May 26, 2015

In additional to Teilor response,

JIRA by default performs a backup operation every 12 hours, so case if you need to restore JIRA in a test instance, you can use one of those files. 

Where does it store this information, or those backups?

Paulo Hennig Atlassian Team May 26, 2015

You can find your backup files here: <JIRA-HOME>/export/

Thank you! Excellent answers all.

2 votes

Hi Robert,

Additionally, if you'd not want to restore your instance in your production environment, you could restore that backup, which contains the comment, in a test environment, look for the comment in JIRA's database (you'll probably need to join jiraaction and jiraissue in order to find the comment). You can, then, see the content of that comment and ask yuor user to re-add it to your prod environment.

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