we have added a resolution time pre defined gadget in the dashboard ,however ,we observed that in calculating number of days a resolved ticket was open ,it is taking into account weekends as welll instead of working days
Hello @shashi budidha
Built-in Jira reports and gadgets offer very limited flexibility on this one.
If you are OK with using a marketplace app for this, our team at OBSS built Time in Status for this exact need. It is available for Jira Server, Cloud, and Data Center.
Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee.
The app also allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.
Time in Status supports custom calendars. Each calendar has its own working days, working hours, holidays, and time zone. You can define as many calendars as you need.
For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.
The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.
Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.
And the app has a REST API so you can get the reports from Jira UI or via REST.
Using Time in Status you can:
You can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.
Here is the online demo link, you can see it in action and try without installing the app.
If you are looking for a free solution, you can try the limited version Status Time Free.
Note: If you are interested in cycle and lead time, you can have a look at the article below.
Hope it helps.
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