I have admin rights.
How did you get to the screen you're showing? I can't find a page with the title " Servie Desk Customers" as your screen capture shows
The Customer page under the project is titled "Customers" and the page under Project>Project Settings>Users and Roles is titled "Users and Roles"
Now I'm confused. I see that my user and roles page looks like a software project - but my project is Service Desk ( I double and triple checked) the list of projects below has the project in question circled. It was created as service desk and never changed to software. Do you have any ideas what I did incorrectly?
well that is interesting for sure. If you are sure that the earlier user&roles screenshot is from the Production Support project then I'm currently stumped.
If you start from the View All Projects screen, depicted in your most recent image, and select Production Support and continue to naviagate from there to U&R screen and are still seeing the same thing then I would suggest the following:
I would be interesting to hear results on #1 and ultimately #2 if you go there. If you find that #1 results in the ability to see/update the customers then something is odd about the PS project. I find this to be a remote likelyhood though but for sure Atlassian would need to assist. If you find that all SD projects have the same behaviour then I would be interested in what Atlassian (or others have to say). I will ponder this all furthere and if I come up w/ other ideas I will post. Also, if possible, I would like to see an entire screenshot of U&R including the top banner.
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