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Hi ,

    I have installed Issue sync plug-in in Jira and when I try to connect the configuration scheme for the plug-in. I get error remote connection error and remote server not reachable. Can anyone help what needs to be done. Also note that I have added the remote url to Whitelist as well.

 

Regards,
Suma

1 answer

0 votes
Moses Thomas Community Leader Jan 18, 2021

@Suma Pralhad Kustagi  Could  you please show the error you are getting by sharing the log file  in  <jira-home-dir>/log/atlassian-jira.log

 

Kind regards,

Moses

Hi Thomas,

      I do not have option to get the log files but attaching screenshot from Jira perspective.

issue sync1.PNG

Moses Thomas Community Leader Jan 19, 2021

@Suma Pralhad Kustagi  Please contact Jira  server administrator for the log files,  this image  is not enough to  really see what is  going  on.  

 

Kind regards,

Moses.

Hi Thomas,

       I will try to get the log files.

 

Regards,

Suma

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