Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hi ,

    I have installed Issue sync plug-in in Jira and when I try to connect the configuration scheme for the plug-in. I get error remote connection error and remote server not reachable. Can anyone help what needs to be done. Also note that I have added the remote url to Whitelist as well.



1 answer

0 votes
Moses Thomas Community Leader Jan 18, 2021

@Suma Pralhad Kustagi  Could  you please show the error you are getting by sharing the log file  in  <jira-home-dir>/log/atlassian-jira.log


Kind regards,


Hi Thomas,

      I do not have option to get the log files but attaching screenshot from Jira perspective.

issue sync1.PNG

Moses Thomas Community Leader Jan 19, 2021

@Suma Pralhad Kustagi  Please contact Jira  server administrator for the log files,  this image  is not enough to  really see what is  going  on.  


Kind regards,


Hi Thomas,

       I will try to get the log files.




Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you