re-order Issue workflow buttons

On the issue page there are action buttons that you can move a ticket along the workflow, such as close, resolve, re-open, etc. It appears that only 2 buttons show and the rest are displayed in a 'workflow' dropdown menu. Is it possible to specify which items show to the left of the workflow dropdown and to specify which order they show in?

For example, I have customized my workflow to put a transition "Ready For Testing" that is between Open and Testing step. You still have the option to go from Open to Resolve or Open to Close, Start Progress, and these show to the left of the workflow button, but I'd prefer to have Ready For Testing prominent and the other two in the workflow dropdown. Can this be done?

3 answers

1 accepted

That did it, thanks!

What about for cloud installations of JIRA, since in those you can't edit the config file?

When you edit a workflow, you can click on a transition, and then click on Properties.  You can then add the opsbar-sequence property to set the order of button appearance.  You can similarly add the opsbar-transitions property to the status to control the number of buttons that appear outside the workflow dropdown.

This widget could not be displayed.

We wrote a plugin to do this and believe it's worth it's price if you have a large installation. The plugin provides a drag and drop gui and allows reordering of workflow transitions within a step (reordering workflow transition steps is the next feature in our roadmap for the plugin).

You can find more out/install it/etc from the Marketplace page

We're currently offering a promotion for folks interested in our CCC Last Comment plugin where we include a free license to Transition Reorder X (what we call it) - had nearly $10K in sales of last comment since the promo went live and...nobody's bothered to download TRX. Strange when you can't even give it away...

To Clarify - this plugin only works with the Server version, not with OnDemand.


This widget could not be displayed.

Hi Seth,

I think that yes it is possible. If I'm not wrong those buttons are shown in the order of the transitions are in the workflow. If your first transition of a step is the "Ready for Testing" then this would be the first button to show.

Yeah, it looks it is the only way, just for the record, I didn't knew about this and I often erase a transition and create it again :/

Ah ok, whats the best way to re-order transistions. Is this the only way?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

576 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you