"Request will be processed" when using creating alerts with REST API

[Alejandro]

Hi,

I would like to know if it is possible to debug or solve the following issue. currently I am trying to create an alert by using this API

The Jira Service Management ops REST API

However, after some successful posting of alerts suddenly the reply from the API is only "Request will be processed" with status code 200 and then any alert is created.

[Sahir Maharaj · Accepted solution]

Hello @Alejandro

I’d recommend double-checking your payload to ensure everything matches what the API documentation specifies. Also, pay close attention to the alias field - if it’s not unique, Opsgenie might silently ignore your new alert.

If that doesn’t solve it, I’d also look into the API response headers for any clues. Sometimes, they include helpful hints like Retry-After if the issue is rate-limiting. I’d also suggest enabling debug logging in your code to capture the full response for troubleshooting.

Hope this helps.

[Alejandro]

Hi again,

Thanks a lot for your feedback, it seems that it has been something about the alias! 

cheers