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"Please provide a valid value for the field assignee"

Dear all,

I am currently implementing a ServiceDesk with a hidden "Assignee" field. I have set a preset user for assignment (who is project lead, administrator and has an agent license). However, when I try to create an issue on the portal using a test customer (it works with my own user!), I get the errormessage "Please provide a valid value for the field assignee". However, I cannot find the problem cause as the value is set....



Does someone has an idea on that?


Best regards, Alessa

2 answers

Hi @Alessa Jaeger _LSY_ ,

Could it be related to the "Assign Issues" permission? That the test user does not have this permission?

Is just an idea, not further explored by me.


Regards, Marco

Also, does the user to be named as the assignee have the permission "assignable user", and also be a service desk agent in that project?

Like Marco Brundel likes this

Dear @Nic Brough _Adaptavist_ and @Marco Brundel ,


the customer has the "assign issues" permission, as well as the default assignee has the "assignable user" permission.

0 votes

Right, so your create issue screen does not have the assignee field on it.  You'll need to add that, or make it optional in the field configuration

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