"Please provide a valid value for the field assignee"

[Alessa Jaeger _LSY_]

Dear all,

I am currently implementing a ServiceDesk with a hidden "Assignee" field. I have set a preset user for assignment (who is project lead, administrator and has an agent license). However, when I try to create an issue on the portal using a test customer (it works with my own user!), I get the errormessage "Please provide a valid value for the field assignee". However, I cannot find the problem cause as the value is set....

Does someone has an idea on that?

Best regards, Alessa

[Nic Brough -Adaptavist-]

Right, so your create issue screen does not have the assignee field on it.  You'll need to add that, or make it optional in the field configuration

[Marco Brundel]

Hi @Alessa Jaeger _LSY_ ,

Could it be related to the "Assign Issues" permission? That the test user does not have this permission?

Is just an idea, not further explored by me.

Regards, Marco

[Nic Brough -Adaptavist-]

Also, does the user to be named as the assignee have the permission "assignable user", and also be a service desk agent in that project?

[Alessa Jaeger _LSY_]

Dear @Nic Brough -Adaptavist- and @Marco Brundel ,

the customer has the "assign issues" permission, as well as the default assignee has the "assignable user" permission.