"Done" issues not appearing in the Done column of Kanban Board

[Lindsey Jensen]

I have a Project Management Kanban board, on which several tasks were moved to the "Done" status about a month ago. While looking at the list of issues I can see them, but they don't appear in the Done column on the kanban board. I don't have any custom filters set up for this board. How can I make my completed issues stay in the Done column?

Thank you! 

[Lindsey Jensen · Accepted solution]

Thanks @Benjamin and @Dave Mathijs ! I can't find where I would edit a subfilter or map the done issues to the done column. I've attached screenshots of the locations where it looks like I can adjust settings - am I looking in the right place?

Thanks again! 

[Benjamin]

Thanks for sharing the screen shot. The team managed projects are setup where the done columns keeps the issues for 2 weeks.

There's a similar post here:

https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-long-does-an-issue-stay-in-the-Done-column-in-Jira-Work/qaq-p/2025461

If you would like it longer, it maybe better to setup a company managed project. This will allow you to configure this. Attach is how you would configure this if you have a company managed Kanban project created.

[Lindsey Jensen]

Thank you @Benjamin !  I appreciate the follow through in showing how this can be configured for a company managed project, I'll be using that project type moving forward. 

[Eric reed]

I have a company managed project. Can you explain the exact steps I need to take to find these settings and update them. I can't seem to find the setting to change this. Maybe the product layout has changed since 2022 but I'm finding multiple posts over years asking this same question. 

It seems as though the JIRA team has ignored these posts without any updates to the product. If this is a setting that is common, I would expect at the minimum a link or help text asking if you want to change the setting to see all issues.

Do you find this to be a common theme with Atlassian products? I see this issue going back years and years without a clear way to change this from the board, or a link to the settings from the configuration menus. Very frustrating when options are hidden or hard to find and filters put in place automatically without any user interaction. 

I am trying to demo and onboard this product for our executive staff and now I have questions about how easy it is to configure and maintain this system. What other quirks will we find, how long will I be spending trying to update settings, etc. Very frustrating that this is a default option without a clear way to update it. 

I am using a company managed board with a custom workflow. Where do I remove this filter from the Done column?  

[Lindsey Jensen]

[Benjamin]

@Lindsey Jensen ,

Check if your sub-filter on the Kanban board. Sometimes the Kansan board is set to like 2-4 weeks. This is reduce the number of issues in that column because overtime ...the column could have a lot of issues. 

-Ben

[Dave Mathijs]

Hi @Lindsey Jensen are your 'Done' issues mapped to the 'Done' column in the board settings? You cannot have unmapped statuses.