I'm trying to set up JIRA to act as an authenticated customer helpdesk. I only want customers to see the customer project, and I want them to have limited permissions within that project. I will be manually adding customer users to the "User" project role within that Project. I have set Project permissions so that the User role can create, and view issues, while reporters can edit them.
My admin user can create issues, and my test customer user can view those issues. However, if my customer user creates an issue, I get a success message; but when I try to follow the link provided by that success message, I get a Permission Violation. When browsing the project with my admin user, the issue was not actually created.
Are there any other permissions that I may have overlooked in the goal of limiting Customer Permissions? Or did I make some other mistake? I can provide more detailed information on the permissions configuration if needed.
Thanks for the help.
what you posted is from the permission scheme that is assigned to your project right?
can you please add a screenshot of your "roles" config from the project to take a look at the configuration there.
if not please show what's in Role "Users" (groups/users)
ps: did you rechecked that your customized permission scheme is definitely assigned to your project?
ok. so actually a project role called "Company" does not exist, am i right?
i think you made everything correct...permission scheme looks correct.
Project Roles as well...so if this scheme is assigned to the project and the "Test User" is member of a group like in "Jira Users" (Global Permissions) i really don't know why this shouldn't work...
is there any issue security set up?
My project configuration does indeed look something like that. Although, I should have specified that I am on Atlassian OnDemand, so I don't think that has the "jira-adminstrators" group. The configuration makes sense to me, so I'm not sure why there is a problem.
Administer Project: Project Role (Administrators)
Browse Project: Project Role (Users), Project Role (Company)
Create Issue: Project Role (Users), Project Role (Company)
Edit Issue: Reporter only
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