"Configure" Board is a Blank Screen

[Joshua Pasternak]

When I click "Configure" on my JIRA board, I see a blank screen. The screen doesn't allow me to configure any board functions (columns, quick filters, etc). This issue only occurs when I use a board query that involves more than one project. Other board queries allow me to configure the board without issue.

A colleague had a similar issue recently: 

https://community.atlassian.com/t5/Jira-Software-questions/Configure-dashboard-disappeared/qaq-p/980544#U983000

[Manjunath Rajappa]

Hi @Joshua Pasternak 

Check this out https://jira.atlassian.com/browse/JSWSERVER-13881?error=login_required&error_description=Login+required&state=6e57e83b-f879-4733-be2d-bf680637496a

[Embrenchia Snyman]

does not relate

[josh]

Hi Joshua - 

You will probably need to check the logs, or have your administrator check the logs to see what the problem is here. If it were me I'd also verify it's not a browser issue by checking a different one.

Post the error here once you get it.

-Josh

[Joshua Pasternak]

Thank you for your reply, Josh. 

We don't have access to the logs, but I can forward this request to our Atlassian vendor that we're hosted by to pull them for us. Is there any specific log file I should ask them to check? Or should I just ask them to check the error log when this issue occurs?

Best,

Josh

[josh]

You should check the standard log file, which is /<installdir>/logs/catalina.out for me.

You may need to coordinate with them so that you load the page at a time when they can pull the logs to narrow down which parts of the log pertain to the issue you're having.