outgoing email via office365

IT has recently moved us to Office365.  I'm having a hard time finding definitive information on how to configure Incoming and Outgoing email for our JIRA instances as it pertains to Office365.  Are there things I need to do specifically to get it to work?  If anyone has info, that would be much appreciated.  THANKS!

1 answer

0 vote

Hi Mary,

One of the best articles with configuration information is actually Office365 SMTP configuration receives authentication errors.

For the username, Office365 requires the username in your SMTP configuration to be your full email address, which includes the domain. For example: your_username@yourOffice365domain.com.

Additionally, Microsoft frequently requires password updates, so it is advisable to check your Office365 account by logging in directly with Microsoft to make sure that a password change is not currently mandated.

For further reference, review the following configuration information from Microsoft: Outlook settings for POP and IMAP access for Office 365 for business or Microsoft Exchange accounts

Hopefully that helps!



Hey Mary, we do use Secure POP3 for incoming mail handlers

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

75 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you