open automatically a ticket when someone send an email on Jyra, is it possible ?

[Leonardo support DFlight]

Good afternoon,

I need information :

is it possible to send an email to my project on Jira with all details in order to obtain a new ticket assigned ? If yes, there's some plugin that I've not found ?

example :

Customer side :  Can I send an email  on some address ( on which address ? How can I obtain a Jira mail address? ) related to a project on Jira in order to open a new ticket ?

From company side : May I receive an email from customer that automatically open and assign a new ticket to me ?

Thanks to all.

[Pete Singleton · Accepted solution]

Yes, and no plugin is required.   You need to create and configure a Mail Handler.  See documentation here:

https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html