It seems like you should add stories from the backlog to the sprint manually as described here:
P.S. We had a similar situation when issues didn't appear on our board but after we changed their status to one present on the board they became visible.
Hope this helps somehow.
thanks @Grigory_Salnikov__SYSSOFT_ . all that has been done. i'm a certified scrummaster and should know the answer to this but i've been trying for days. rebooting, clearing cache, clearing all filters, adding filters, making sure i'm the admin, manually trying to move a card from backlog to active, nothing works. i have an active sprint that is not closed. and it's weird that i can see the cards in the backlog view but not in the active sprint view. most cards appear there. but not the epic 4.1. the cards are not closed either; they're in progress, ready, etc.
Oh, I see. This does sound strange. It's only one epic that has this kind of issue?
Btw., check he similar question
and the answer provided by @Catherine Tsokur
May it be the case?
i read and reread the answer provided by Catherine. Her problem sounds so similar to mine. i have an assignee on the epic and i collapsed all swimlanes (still didn't show epic) and then expanded all swimlanes, and the 4.1 epic still didn't show.
Meeting with my supervisor in an hour in an attempt to fix this. Oh and this is happening on multiple projects, but only one epic each. i wonder what i did....
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