@mention does not work, but [~username] works in custom field

[Renni Verho]

Our users like to use '@mentions a lot, but @ notation does not work in all custom fields. 

Custom fields user Wiki Style Renderer and [~mention] works ok, but is harder to use than @user1603166931620  as need to remember username exactly correct. 

Is there way to get  '@ notation working in custom fields ? 

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Renni Verho 

There is a suggestion for this requirement. Take a look at this and vote: https://jira.atlassian.com/browse/JRASERVER-32563

Yes it is a bit annoying and you will have to ask the users to use [~mention]. Probably add a description in the field to make user aware about this.

I hope it was helpful.

Thanks,

Ravi

[Renni Verho]

Thanks about info and link. 

Users are using [~mention] already and complaining about it. 

Ill write instructions to use add button it that helps - even they are too used to use @-notation. 

thanks, 

Renni