We have JIRA 7.2.2 installed on our server and JIRA Service Desk 3.2.4 (Evalution version).
I have created a few "Service desk" projects, about 10 customers and two agents.
Now i wish to create an organization and assign two customers to it, but i haven't such option anywhere (
with admin account or service desk agent account)
Documentation of Cloud Edition says that i can:
"Manage organizations (if allowed at the application level)" and
"By default, you need the Service Desk Team role for a project to manage organizations in it. However, a JIRA admin can restrict organization management to JIRA admins by turning off the Organization management setting in > Applications > JIRA Service Desk Configuration."
I can't manage organization's and i haven't option "Organization management" in JIRA Service Desk configuration to turn it on.
What i'm doing wrong? It's possible to manage customer organizations on server JIra & service desk instances and how to do it?
let me start by stating that I am on cloud not server so the following may be of little use but offer it up just in case...
As an admin you should be able to create an organization and add customer to that organization. In cloud I do this as follows:
If you get this working one thing to be aware of, unless you want ever ticket creation and response going to every customer w/in an org (yuck) then you should disable that notification. Project>Project settings>Customer Notifications>Organization added set to disabled.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot