We have JIRA 7.2.2 installed on our server and JIRA Service Desk 3.2.4 (Evalution version).
I have created a few "Service desk" projects, about 10 customers and two agents.
Now i wish to create an organization and assign two customers to it, but i haven't such option anywhere (
with admin account or service desk agent account)
Documentation of Cloud Edition says that i can:
"Manage organizations (if allowed at the application level)" and
"By default, you need the Service Desk Team role for a project to manage organizations in it. However, a JIRA admin can restrict organization management to JIRA admins by turning off the Organization management setting in > Applications > JIRA Service Desk Configuration."
I can't manage organization's and i haven't option "Organization management" in JIRA Service Desk configuration to turn it on.
What i'm doing wrong? It's possible to manage customer organizations on server JIra & service desk instances and how to do it?
let me start by stating that I am on cloud not server so the following may be of little use but offer it up just in case...
As an admin you should be able to create an organization and add customer to that organization. In cloud I do this as follows:
If you get this working one thing to be aware of, unless you want ever ticket creation and response going to every customer w/in an org (yuck) then you should disable that notification. Project>Project settings>Customer Notifications>Organization added set to disabled.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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