jira service desk - how to change request type

Hi

I have a JIRA service desk with request type "incident" and "request".  I'd like to update it when the customer has picked the wrong type, for example, if a customer logged an request as incident, I'd like to correct this so that reporting shows up correctly. Is this possible?

Thanks

Jing

2 answers

1 accepted

This widget could not be displayed.

To manually update, use the Move functionality.  To automate, you'll need to write a groovy script w/ Script runner. 

Andrea, hi!

 

Could you elaborate on your answer?

I managed to change the issue type inside JIRA.

But is it possible to change the request type on Customer portal (which our customer can see)?

 

Service Desk Cloud

This widget could not be displayed.

that works, thanks!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

226 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you