jira queues and issue reporting filter issues

[eric caprio]

Hi there,

In JIRA service manager, we are trying to make a queue for certain 'Done' items. We use a label of 'development' to mark that this ticket was touched by development. So our goal is to make a done queue that is not development by using status = 'done' and labels does not equal 'development'.

Attached is what I did and it ends up with only 16 results. 

I then go to the issues view, but when I adjust issues to have no filter on labels and download - then in the csv I filter to not have that 'development' label, it shows more results as expected.

Is there something off on the filters in JIRA? do I need JQL language? does it needed to be does not contain?

[Tomislav Tobijas _Koios_ · Accepted solution]

Hi @eric caprio ,

This is a bit 'tricky' as when taking the first look, you would think that does not equal would mean that the system would display all issues where Labels do not contain label 'development' (in your case).

That would be partially true as with this query, you'll only get issues/tickets which contain labels apart from label 'department'. Meaning, if ticket doesn't have any value in the Label field, it will not be displayed here.

To 'fix' this, you'll have to switch to JQL query view and replace:

labels != department

with something like the following:

(labels != department OR labels IS EMPTY)

Of course, adjust it if necessary.

Here's an example:

By doing so, you'll get issues that contain any label apart from those containing 'department' label, and those that do not contain any label.

Hope this helps.

Cheers,
Tom