We have arround 100 users. 99 user is running fine but one user have performance issues.
The problem is ; when a particular user tried for to view an issue it lasts 40-50 seconds :/
Dashboards are loading fast for that user and server resources looks normal... I tried with same user on different computers and issues are opening slow again. Not a computer issue.
I tried with switch user plugin and it is also slow.
He's in the same profile with other users(groups, projects, roles etc.)
Did you resolve this issue? We have now simmilar problem. One user has very slow some operation when others not. Even we create new user with the same setting it is fast. So the problem is really in other settings in jira. But what can cause the problem? What other things we must check?
We look also for saved dashboards and jql searches but do not know how to check it. I think there must be also something else what is saved for user.
Ok we find the solution here:
It was because of some custom fields. When we take them out of the jql search then it is quick. So the problem is in the custom fields or the supplier of that custom field do it baddly for jql searching or for bulk change.
What is different about this user? If they have an identical profile to someone who works fast, then the issue is not with Jira, but you have ruled most things out already, so we have to look at the difference.
Find a similar user who does not have a speed issue and look at their account. Make the "slow" user absolutely identical - same directory, same groups, same roles. Does the problem persist then?
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