This is a weird one. I am the JIRA admin at my company. I have been working with JIRA for 5+ years. I've created and managed more users than I can count. But I ran into something with my own user that is seriously confusing me. This is what I know:
-- Doing a search for all issues with my user can take up to 5 minutes.
-- Creating a separate user with same permissions takes a few seconds to do the above search.
-- spot checking other users confirm that the search result problem seems to be just for me.
-- This behavior is the same regardless of computer or mobile device.
-- JIRA version is 6.2.5
-- Crowd version is 2.7.2 (note – we are not using LDAP – local crowd directories)
-- Increasing logging hasn't shown anything bizarre yet. Both in crowd and in Jira.
-- I don't have any unfinished filters
-- I don't have a large number of filters, and the ones I do have don't pull a lot of results, or spin a lot of cpu querying.
So.. a little stumped. Any ideas?
could you elaborate what plugin caused this? I am now myself facing the exact same problem. "Search for issues" takes awfully long and consumes about 40% of my CPU along with a huge chunk of memory when I use my own admin account. Same PC, same browser while using my testing admin account that has the exact same rights: 10% CPU at max and only a small portion of memory.
Are Group memberships identical between accounts? Sometimes permissions checking can take a long time and the more groups, the longer it takes. What about Roles and Permisisons on any Project(s) involved?
Other than that, not sure what to look at, maybe run an integrity check on your DB.
I suspect it might be either of these
1) Has Crowd synced up your user directory properly?
2) Is there any process in JIRA thats taking lot of time to complete?
3) Did reindexing help?
4) Any locking exceptions on indices? Ref: https://confluence.atlassian.com/jirakb/searching-indexing-and-filters-troubleshooting-203394752.html
5) Any error messages on the logs when you do a search? Maybe in the browser console?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot