can someone explain why this plug in is useful besides mail the issue? i'm trying to understand what makes this plug in useful. I was trying to read the documentation but, still nothing? I can email the issue to ppl outside the company and what else?
Yes, basically this is what this Add-On does. As you can see from their description:
Email issues to anyone in or outside your company
Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.
Notify your participants when something happens.
Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.
Process incoming emails and save email addresses
Email This Issue Mail Handler does not only create issues and comments, but sends an auto acknowledment email back to the sender, it saves sender and recipient email addresses to custom fields
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