jira dsn name not working


I have JIRA running on a server and I can ping JIRA from another machine on the same network, but cannot access the site. I created a DSN name and still cannot access the site, but I can ping the IP and host name. 

I set the base url to the same url I created for the DSN name. 

Any ideas why I cannot hit the site from another machine on the same network?





3 answers

1 vote

Your clients are not using the DNS server, or the changes have not propagated out to them yet.

0 votes

Hi Ryan,

Are you able to ping the DNS name from your machine and the JIRA Machine itself? Is this a external DNS or a internal one? 

Try to "ping -a w.x.y.z" and check if the name is resolved from the IP address correctly.

Or the DNS was not propagated to the clients yet as Nic stated above, or the DNS is not correctly configured. 



0 votes



First thing would be the Operational System where JIRA is running be able to answer the DNS requests. So, basically you need to make sure you have your JIRA answering locally by name. Once you have this, then you should setup that record into your DNS Service. 



Renato Rudnicki

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,718 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you