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i am not able to login to jira, password is fine, username is fine, this is very annoying.

Screenshot from 2021-05-05 10-42-41.png

3 answers

1 vote
Daniel Eads Atlassian Team May 05, 2021

Hey @surya bhargwa ,

I'm guessing you're looking to contribute on Maven's Central Repository or possibly need to work with Nexus. Sonatype manages both of these projects and while we (Atlassian) provide a Jira Server instance to Sonatype, they handle the administration of that Jira instance.

I would suggest reaching out to Sonatype support mentioning that you're having trouble logging in to their Jira instance. You can reach them using this contact form: https://support.sonatype.com/hc/en-us/requests/new

Cheers,
Daniel | Atlassian Support

@Carlos Garcia Navarro  i have tried in chrome, firefox, chrome incognito tab, fire fox private window, nothing works. And also i don't have any administrator. I just signuped my self and trying login.

I'd recommend to follow up Daniel's advice and contact Sonatype support. Good luck, I hope it gets resolved soon!

0 votes
Dirk Ronsmans Community Leader May 05, 2021

@surya bhargwa ,

You mention you signed up yourself, is that a a customer on the portal or are you an Agent/Developer for specific projects?

If so you might need to go to https://issues.sonatype.org/servicedesk

I assume if you signed up yourself that you werent granted a license yet and havent been added to any projects.

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