Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

not able to login to JIRA

albert li I'm New Here Feb 04, 2021

I am on behalf of my co-worker.Screenshot 2021-02-03 at 12.12.25.png

He is not able to login to JIRA recently.

However, when trying in incognito mode, it seems to be fine.

We have tried to clear cookies, restart the laptop, and other simple solutions, but no luck.


2 answers

0 votes
Fadoua Community Leader Feb 04, 2021

@albert li 

2 more things to try please:

  • Did you try to use a different browser?
  • Did he try to log in from someone else computer?



0 votes
Daniel Eads Atlassian Team Feb 04, 2021

Hi @albert li ,

Having it work in incognito mode, and not having it work after you've cleared cookies / cache suggests that a browser extension may be at fault. Chrome extensions by default are not enabled in incognito mode. Would you be able to let us know what browser your co-worker is using, and what extensions they have in it?

One known example is that the Shield extension that comes bundled with Brave browser needs to have cross-site cookies enabled for This happens because Brave tries to block requests between domains - our identity site is while Jira Cloud will be <something> - and many privacy extensions like Brave's Shield will block this request. Knowing which browser and extensions are enabled will help us reproduce the problem and provide the specific steps to resolve it.

Daniel | Atlassian Support

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,073 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you