hyperlink in jira automation

[Nate Dickinson]

Hi There, I'm trying to use jira automation to automatically input a link in a JSM issue when certain conditions are met. This in my case is placing a reference document on a related ticket. Right now the link is viewable and is clickable, but it shows the full URL for a confluence page which is looooong and I would like this to look similar to what you can do with an HREF tag in HTML. Is there a way to do this using jira automation? 

<a href="url">link text</a>

[Nate Dickinson]

This is the answer: 

Mikael Sandberg

COMMUNITY LEADER

May 09, 2023

[Atlassian|http://atlassian.com]

[Heather Ronnebeck]

Hi @Nate Dickinson 

Have you integrated your Jira and Confluence together already? If so then you also need to configure the Confluence Space and Jira project together in Cloud in order to get shorten links to work. 

Details on how to do that are located here - https://www.atlassian.com/software/confluence/guides/expand-confluence/confluence-and-jira 

However, here's a start:

Connect a Confluence space to a Jira project

This is the first step to integrating Confluence and Jira.

1. Navigate to ‘Project pages’ in the Jira lefthand sidebar
2. Click ‘Connect to Confluence’
3. Search for the Confluence space you want to connect

I hope this helps.

[Nate Dickinson]

I do have Jira and confluence linked, but what I'm looking for involves creating a comment when an automation is run. I'm basically trying to do what a hyperlink tag would do in  HTML. Is there a way to do an href or an equivalent in the comments section of JS or JSM? 

[Heather Ronnebeck]

This page will have the markdown you need for the comment. Give it a go. 

https://support.atlassian.com/jira-software-cloud/docs/markdown-and-keyboard-shortcuts/

[Nate Dickinson]

Thank you! 

[Manju]

Hi @Nate Dickinson ,
Did any of the approaches worked out for you? I tried both formatting styles in my Jira automation rule and non of them created a hyperlink to a text:

<a href=“https://www.google.com">Test1</a>

[Test2](https://www.google.com)

Can you please share what you used at the end?

[Heather Ronnebeck]

Hi @Manju 

The format I had to use in the past was:

<https://www.google.com|Google>

The above would output the following:

Google 

I hope this helps.

[Manju]

Hi @Heather Ronnebeck ,

thanks for your quick response. I tried out this option as well, but the formatting in the Jira issue looks like this - no hyperlink

I believe the third formatting option is used in slack only, isn't it?  Is there anything we have to turn on in the settings in Jira to make any of the formats work?

[Joris Huisman]

HTML is disabled due to security risks, see https://confluence.atlassian.com/jirakb/enable-html-tag-usage-in-jira-server-text-fields-771895067.html

So hopefully the option [Test2](https://www.google.com) will be fixed by Jira in the future. I am also waiting for the solution.

[Joost van de Vijver]

Hello @Heather Ronnebeck 

are there any updates on this linking issue? I also am waiting for a solution to add a simple linked text to an automated response. I'm a bit surprised that something this basic is not possible... are we sure the is no alternative option that does work, that we missed so far? Please check internally if there is anything else we can try? Thank you!

Kind regards,
Joost

[Mikael Sandberg]

@Joost van de Vijver You have to use the markdown format to add a link, like this:

[Atlassian|http://atlassian.com]

You can learn more about the markdown text here. 

[Charlie Misonne]

@Mikael Sandberg indeed your link is the one to use

The info other markdown link does not work for Jira automation.

[Christopher Barrie]

I wanted to share what worked for me.  We are on Jira Data Center.  

When sending an email out via automation, in order to embed a link I used this: 

<a href=https://www.google.com>Google</a>

Note there are no quotation marks, as others had in their examples above.  This is what worked for me.

[Anna Chuzhyk]

It works! Thanks a lot! 

[Muhammad Akram Sharifi]

I have used below format it worked for me 

adding here that may help someone else for sending a link via jira email automation in the email body. 

<a href ="https://ABC.atlassian.net/plugins/servlet/ac/jira-timesheet-plugin/timereports-system?project.key=CORPO&project.id=20644&servicedesk.serviceDeskId=9"> Timesheets</a>

[Ben Gallant]

The accepted answer isn't the answer, so that's confusing.

Who around here updates these things to make sure the correct answer is the accepted one? 

@Mikael Sandberg provided the correct answer above by giving us the link to markdown for automation and inserting links: 

https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=links

Anybody else searching for this will first go down the weird Confluence rabbit trail (not sure why they thought Confluence was the answer??) before they finally find the right answer. 

Rant over lol 

[Ben Gallant]

Maybe you guys can mark this answer as the accepted answer :D 

[Tim Perrault]

@Ben Gallant 

There is technically only one answer on this post. The rest are replies to the answer where it was worked out further as a community. Further more, Heather pointed the OP to the correct support documents, but those look like they need to be updated by Atlassian.

[Aaron Lewis]

So is this method working for everyone else? I am trying to comment Google Drive spreadsheet onto a JIRA Epic via Zapier automation, and I can't get any formatting to convert. All of my attempts result in the url being commented as straight text. I've tried both commenting it and putting it in the epic's description. I've run into this issue with other JIRA api calls outside of Zapier. 

I would love the Google Drive connection to pull through ideally, but I'd settle for just a normal hyperlink at this point. In the screenshot below, are (top comment) ideal scenario which I created manually, (middle comment) attempt using the exact text in the documentation link above, and (bottom comment) attempt using a Google Drive link.

Any help would be appreciated!