hyperlink in jira automation

[Nate Dickinson]

Hi There, I'm trying to use jira automation to automatically input a link in a JSM issue when certain conditions are met. This in my case is placing a reference document on a related ticket. Right now the link is viewable and is clickable, but it shows the full URL for a confluence page which is looooong and I would like this to look similar to what you can do with an HREF tag in HTML. Is there a way to do this using jira automation? 

<a href="url">link text</a>

[Heather Ronnebeck · Accepted solution]

Hi @Nate Dickinson 

Have you integrated your Jira and Confluence together already? If so then you also need to configure the Confluence Space and Jira project together in Cloud in order to get shorten links to work. 

Details on how to do that are located here - https://www.atlassian.com/software/confluence/guides/expand-confluence/confluence-and-jira 

However, here's a start:

Connect a Confluence space to a Jira project

This is the first step to integrating Confluence and Jira.

1. Navigate to ‘Project pages’ in the Jira lefthand sidebar
2. Click ‘Connect to Confluence’
3. Search for the Confluence space you want to connect

I hope this helps.

[Nate Dickinson]

I do have Jira and confluence linked, but what I'm looking for involves creating a comment when an automation is run. I'm basically trying to do what a hyperlink tag would do in  HTML. Is there a way to do an href or an equivalent in the comments section of JS or JSM? 

[Heather Ronnebeck]

This page will have the markdown you need for the comment. Give it a go. 

https://support.atlassian.com/jira-software-cloud/docs/markdown-and-keyboard-shortcuts/

[Nate Dickinson]

Thank you! 

[Manju]

Hi @Nate Dickinson ,
Did any of the approaches worked out for you? I tried both formatting styles in my Jira automation rule and non of them created a hyperlink to a text:

<a href=“https://www.google.com">Test1</a>

[Test2](https://www.google.com)

Can you please share what you used at the end?

[Heather Ronnebeck]

Hi @Manju 

The format I had to use in the past was:

<https://www.google.com|Google>

The above would output the following:

Google 

I hope this helps.

[Manju]

Hi @Heather Ronnebeck ,

thanks for your quick response. I tried out this option as well, but the formatting in the Jira issue looks like this - no hyperlink

I believe the third formatting option is used in slack only, isn't it?  Is there anything we have to turn on in the settings in Jira to make any of the formats work?

[Joris Huisman]

HTML is disabled due to security risks, see https://confluence.atlassian.com/jirakb/enable-html-tag-usage-in-jira-server-text-fields-771895067.html

So hopefully the option [Test2](https://www.google.com) will be fixed by Jira in the future. I am also waiting for the solution.

[Joost van de Vijver]

Hello @Heather Ronnebeck 

are there any updates on this linking issue? I also am waiting for a solution to add a simple linked text to an automated response. I'm a bit surprised that something this basic is not possible... are we sure the is no alternative option that does work, that we missed so far? Please check internally if there is anything else we can try? Thank you!

Kind regards,
Joost

[Mikael Sandberg]

@Joost van de Vijver You have to use the markdown format to add a link, like this:

[Atlassian|http://atlassian.com]

You can learn more about the markdown text here.