how to track how long tickets stay in each status?

This question is in reference to Atlassian Documentation: Generating Reports

Is there a way, without purchasing an add-on, to setup a report that tracks how long a ticket spends in each status?  I want to eventually be able to say "Every ticket stays in Status A for 3 days on average, Status B for 20 days, and Status C for 14 days, etc".  This would be similar to the "Time To Resolution" report, but without an SLA.

1 answer

Hi Will,

You can't. 

You only can do this:

status = "Open" and NOT status CHANGED AFTER "-7d"
status = "Review" and NOT status CHANGED AFTER "-2d"

maybe you would have to exclude issues that were in the meantime reopened

..and not status changed from resolved to open after -7d

But the best way is using an add-on, or... the ugly way is setup the SLA to each status. :/ 


Maybe... if you use a kanban board, then you can see some information about time transition.

image2016-6-15 21:55:57.png

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