how to track how long tickets stay in each status?

This question is in reference to Atlassian Documentation: Generating Reports

Is there a way, without purchasing an add-on, to setup a report that tracks how long a ticket spends in each status?  I want to eventually be able to say "Every ticket stays in Status A for 3 days on average, Status B for 20 days, and Status C for 14 days, etc".  This would be similar to the "Time To Resolution" report, but without an SLA.

1 answer

Hi Will,

You can't. 

You only can do this:

status = "Open" and NOT status CHANGED AFTER "-7d"
status = "Review" and NOT status CHANGED AFTER "-2d"

maybe you would have to exclude issues that were in the meantime reopened

..and not status changed from resolved to open after -7d

But the best way is using an add-on, or... the ugly way is setup the SLA to each status. :/ 

Regards,
Lameck. 

Maybe... if you use a kanban board, then you can see some information about time transition.

image2016-6-15 21:55:57.png

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,253 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot