This question is in reference to Atlassian Documentation: Generating Reports
Is there a way, without purchasing an add-on, to setup a report that tracks how long a ticket spends in each status? I want to eventually be able to say "Every ticket stays in Status A for 3 days on average, Status B for 20 days, and Status C for 14 days, etc". This would be similar to the "Time To Resolution" report, but without an SLA.
You only can do this:
status = "Open" and NOT status CHANGED AFTER "-7d" status = "Review" and NOT status CHANGED AFTER "-2d"
maybe you would have to exclude issues that were in the meantime reopened
..and not status changed from resolved to open after -7d
But the best way is using an add-on, or... the ugly way is setup the SLA to each status. :/
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