how to track customer portal usage

Is there a default way to track customer portal usage statistics? Such as basic how many users have submitted tickets through the customer portal?

2 answers

1 accepted

Accepted Answer
1 vote

Yes, it's not documented very well yet.  

You can use the advanced search(it's not in basic yet) to check the following:

request-channel-type = portal

You can then break it down even further too.  At that point, you can probably kick it out to excel to check distinct values.  Check the following ticket:  JSD-1583

Unfortunately, it's difficult to graph on these since they're not available in the basic search or the custom fields when generating a graph.  I'm sure this will come along in the near future.   

Thank so much Robert.   I appreciate your help.

 

Carl

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,305 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you