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how to track customer portal usage

Carl P. Nov 19, 2015

Is there a default way to track customer portal usage statistics? Such as basic how many users have submitted tickets through the customer portal?

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Answer accepted
RobertH Nov 19, 2015

Yes, it's not documented very well yet.  

You can use the advanced search(it's not in basic yet) to check the following:

request-channel-type = portal

You can then break it down even further too.  At that point, you can probably kick it out to excel to check distinct values.  Check the following ticket:  JSD-1583

Unfortunately, it's difficult to graph on these since they're not available in the basic search or the custom fields when generating a graph.  I'm sure this will come along in the near future.   

0 votes
Carl P. Nov 19, 2015

Thank so much Robert.   I appreciate your help.

 

Carl

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