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how to tag messages created by specific people via mail?

n_makara I'm New Here May 29, 2021

At the moment, all customers who write their inquiries by mail are tagged with Project. I need to put a different label for certain people. I know it can be done with automation and JQL. But I do not know how to describe such conditions that would be triggered when creating a request from the necessary person and would be tagged with a separate tag.

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Jack Community Leader May 29, 2021

try something like this...

Trigger - issue created

condition - Reporter one of x,y,z (where these are the desired customers)

action - tag issue as desired 

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