how to give rigt to customer to create requests only via mail?

is it a way to give customers acces to create request only via mail?

They could see portal without possible to create issue on it. Or the only communication chanel could be mailing ( without portal).   

But there should be possibility for some customers to access portal.

Is it possible?


1 answer

This widget could not be displayed.

Hi Marek,

I don't see a combination of permissions that will allow a Service Desk user to only see the portal but not create issues via the portal.  A Portal only user without create permissions would be able to see the portal but they wouldn't be able to create issues via the email channel either.

I do see the value in that feature so I would ask that you create a Suggestion on JAC and post the ticket here so the Community can vote on this and add impact.



the value is if portal form is complicated and have access to sensitive data from company database. And only more  trusted and trained customers could have access to it.


It is also now impossible to have diffrent access to difrrent request types. But also her it is impossible. avery customer have access to every request type 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

171 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you