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how to get a single task queue from different SDs for the performer's team in your space

Hello team.
We have an idea but we don't know how to do it.
We want to make one service desk, but tasks from it should fall into the service desks of individual teams
For example
We have service desk A, from which tasks for part of the tasks of analysts fall into service desk B, tasks for HR fall into service desk C.
The client sees only service desk A, but tasks from it are redistributed depending on the team

1 answer

0 votes

Hi @Denis Uschapivsky ,

my suggestion is to manage all these things in a single service desk project and put in place a different access to tickets based on Issue Security.

Using that approach Task for Analyst will have a specific issue security so that these tasks could be visible just to member of that team and the same for taks for HR. 

Issue Security : https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html

Hope this helps,

Fabio

It's a little different. But thanks for the recommendation)

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