how to create a simple jira service desk ?


i have bought a jira service desk licence, but i don't understand where to modify the formula for my customers. The customer has a link "report a system problem" but impossible to find this screen or system of screen in the configuration.

I have put another language, some texts are traduced, other are not.

is it possible to have help ?


1 answer

This widget could not be displayed.

Service desk is an extra layer on top of a JIRA project.

You set up a JIRA project as an SD project and it works the same as a JIRA project for your "Agents", but has some extra things in it. 

For a customer, it looks very different.  They see only the "portal", which is a very simplified (and mapped) view. 

When a customer uses the "report a system problem", they should land on the portal, which lets them raise "requests".  A request is a JIRA issue for the agents to work with, with details not shown to customers.

The main thing here is that I suspect you need to look at the portal configuration.  Log in as an agent/admin and go to the service desk project administration.  You should find links to portal configuration, SLA setup and so-on.

ok thanks for this quick answer.

i discover the whole panel of configurations and read tutorials since some days.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira

New 5k User Limit and Other Cloud Updates

Hi all! Lauren here from the Enterprise Cloud marketing team.  I have some exciting Cloud updates from #AtlassianSummit that I wanted to share. We want everyone in your organization to be ab...

85 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you