how to create a list of approvers for a workflow

[Marie Kent]

Hi Diane,
Not sure if you still need this, but to create the pre-defined approver list do the following:

1. Navigate to Project Settings/Request Types
2. Select the request type
3. Click Hide next to the Approvers field
4. A user-select dialog will open to allow you to enter the approvers

Thanks,
Marie

[Lorenzo Medina]

Hello Diane,

I think that this Documentation has all the information you may need.

I hope this helps!

[Diane Swan]

Hi Lorenzo

Thanks but doesn't quite explain what I am trying to do. I have a workflow with an approval stage. I have set it to accept 1 approval, but would like to preconfigure a list of approvers so that the all of the listed approves get an email and any one of them can approve or decline.

I have not been able to do this. If I click the edit buttion on the queued requests, there is an approver box which is empty. The agent can use the "user-picker" to add one or more approves, which then alerts those people when the agent updates. I had hoped I could just pre-populate the list of approvers.

I hope that makes sense.

Diane

[Mark Dodd]

Another way, which may get the same result is to create an automation / customer rule

1. When Issue created
2. Edit Issue
3. Field = Approvers
4. value = approver list

Cheers,

Mark