how to add workflow transition on selecting a specific value from cascading field Ticket type/category


I want to add “Closed” and “On Hold” status transitions from all the states of Workflow, when Ticket Type/Category which is a cascading field where the values are selected from drop down values where first value is “Environment Support” and second value say "xyz...".  So the value of Ticket Type/Category is "Environment Support xyz...". But I do not see any operator that can compare the string which is made up of two values, based on which I can add or remove “Closed” and “On Hold” workflow status transitions. The only available String comparison operators are == and !=

3 answers

0 vote

Do you mean Jira? Not sourcetree as you label says?

To be more specific, can you please tell me Problem: how can I configure the workflow status transition based on any cascade field that gets value from more than one list components. Currently we can configure the workflow status transition based on a field which gets value from a single text field component, by using the comparison operators >=,<=,==,!= etc. but it doesn't work for Cascade type fields.

0 vote

Cascade fields are not strings, that's why the operators do not work. The next question is what plugin you are using to create your conditions, because the standard ones don't handle custom fields, and the ones I've used (and written) to provide conditions based on custom fields ask you what options you want with a select list - they don't offer you any comparisons.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot