how to add data in the user profile

Hi,

I know we can add data via the properties in the user profile but is there a way to get these data in the reporting?

Indeed, to avoid customer to add data like region or department every time they log in to create an issue, I would like to add these data in their profile. The problem is that I can't retrieve them for the reporting.

Thanks

melissa (again !)

2 answers

0 votes
Timothy Chin Community Champion Oct 13, 2015

If you write a custom post function to read the user's property when the issue is created, you could put that data in the issue. You could also write a custom field that indexes the user's property.

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mel vega •il y a environ 7 heures Thanks how can we write a new post-function? is there a plugin to download letting to write a script or things like that ?

Thanks

how can we write a new post-function? is there a plugin to download letting to write a script or things like that ?

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