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how can be different users in jira and confluence with the same ADs

Hi Everybody,

Given a DC system with almost 3000 users. My question is about for Jira/8.9.0/ and Confluence/7.6.0/. There are more AD connections, but it the same in both. We have a problem, we can find individual users who is in Jira, but is not in Confluence. Do anybody has idea what should I need to check, what can be the problem?

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