how can a user contact a jira admin

Peter Schmitt September 5, 2024

Hello, 

We are a small company and currently have 2 Jira administrators.

I am searching a way, how standard users can find out , who are these admins.

Or a way in jira to contact the admins.

I haven't found anything about this yet.

2 answers

2 accepted

3 votes
Answer accepted
Kieren _SmolSoftware_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 5, 2024

Hi @Peter Schmitt 

There are two ways I’ve gone about this in the past:

1. Create a confluence page with a list of the users/emails/slack rooms related to each role. Eg you can list who the Jira Admins are. You could manually list and update each use, you could add them all to a special Jira Admin Team and just list the team (it will direct users to the team and/or expand the users in the team), or you could find an addon/macro that lets you list users in a group (i.e. list the users in the jira-admin group)

2. Create a JSM project where users can raise Jira Admin tickets, and have your admins use that within their communication workflow, or use automations to assign jira admins to the tickets raised.

 

Hope that helps!

-Kieren

 Co-Founder @ Admin Automatons | Ex-Atlassian

Peter Schmitt September 6, 2024

Hello Kieren,

thank you for the fast reply. 

I was probably thinking that it was a bit too complicated.
Of course, a support project would be one of the easiest ways to do that.


Thank you very much.

0 votes
Answer accepted
Victor Law
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 5, 2024

Hi @Peter Schmitt

On the top right of the page, beside the profile icon, you should see a gear icon with an option to contact your Jira admin.

Screenshot 2024-09-06 at 2.22.55 PM.png

However, your administrator might have turned off the contact form, and you can only find out who they are through the internal IT portal.

Thank you.

Peter Schmitt September 6, 2024

Hello Victor,

thank you for your fast reply.

That was exactly what I was looking for. 

Thank you very much.

Like Victor Law likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events