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give a user view permissions to a single ticket

We have a number of employees who create service desk tickets and want to view the progress of their issue. Is it possible to grant view only privileges to a single ticket?

Thanks for the help

1 answer

0 votes
Alex Koxaras Community Leader Aug 16, 2022

Hi @Yair 

You can do that by change a specific option:

share request.png

Hey @Alex Koxaras 

how does this allow a user to view their issue?

To clarify the employees are not users on the board. Its a private board for request tickets to come to. How can an "external' user see only their ticket?

Thanks

Alex Koxaras Community Leader Aug 18, 2022

@Yair I do not follow you.

Are you talking about a JSM project, or a JSW project where you use a kanban board?

JSM. We are the security team and employees send requests or other issues through forms. The tickets come onto our board and we process them. 

There are only a limited amount of people with access to our board. So to clarify the question, employees who create tickets and want to keep track of the ticket progress and they do not have a JSM licence, can they still view their own ticket as read only?

Thanks for the help

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