We are in the process of configuring a service desk.
Depending on the request type we have a complete different set of questions to be answered. Using custom fields doesn't cut it, given the complexity of the forms.
What would be a good approach to implement such forms ?
Yes - that is correct, but this requires for each question a separate custom field. We want to avoid to create > 500 custom fields to gather answers on different types of questions
What we are looking for is the capability to link a form containing all these questions (and answers).
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs