We are in the process of configuring a service desk.
Depending on the request type we have a complete different set of questions to be answered. Using custom fields doesn't cut it, given the complexity of the forms.
What would be a good approach to implement such forms ?
Yes - that is correct, but this requires for each question a separate custom field. We want to avoid to create > 500 custom fields to gather answers on different types of questions
What we are looking for is the capability to link a form containing all these questions (and answers).
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