forms on service desk

We are in the process of configuring a service desk.
Depending on the request type we have a complete different set of questions to be answered.  Using custom fields doesn't cut it, given the complexity of the forms.

 What would be a good approach to implement such forms ?

Francis

2 answers

Hello Francis Martens (iDalko),

You can setup the request type at:

  • Project Settings
  • Click on Request Type
  • Click on Edit Fields
  • Click on Add a field

image2016-6-18 17:39:53.png

So you can setup as you wish.

Yes - that is correct, but this requires for each question a separate custom field.  We want to avoid to create > 500 custom fields to gather answers on different types of questions
What we are looking for is the capability to link a form containing  all these questions (and answers).

 

 

Could you give me an example?

For instance when I want to submit an expense note, I don't want to have tens of customfield to reflect every line item

 

 

Francis, you could try Jirassimo IntakeForms It lets you show and hide fields dynamically depending on answers chosen.

Cheers,

Vlad

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