forms on service desk

[francis]

We are in the process of configuring a service desk.
Depending on the request type we have a complete different set of questions to be answered.  Using custom fields doesn't cut it, given the complexity of the forms.

 What would be a good approach to implement such forms ?

Francis

[Meck]

Hello Francis Martens (iDalko),

You can setup the request type at:

• Project Settings
• Click on Request Type
• Click on Edit Fields
• Click on Add a field

image2016-6-18 17:39:53.png

So you can setup as you wish.

[francis]

Yes - that is correct, but this requires for each question a separate custom field.  We want to avoid to create > 500 custom fields to gather answers on different types of questions
What we are looking for is the capability to link a form containing  all these questions (and answers).

[Meck]

Could you give me an example?

[francis]

For instance when I want to submit an expense note, I don't want to have tens of customfield to reflect every line item

[Vladimir Horev _Raley_]

Francis, you could try Jirassimo IntakeForms It lets you show and hide fields dynamically depending on answers chosen.

Cheers,

Vlad