fields not showing on create issue screen

Hi All

I have a screen (linked to the create issue screen via screen scheme and then on to Issue type screen scheme and finally to a project).

This screen has 41 fields on it.

But when I create an issue on this project (which is linked to this create issue screen) I only see 8 of them.

Why cannot I view all 41?

Is it something to do with field configurations?

PS: And yes, the Issue type SS maps all issue types to the the screen scheme.

Rahul

3 answers

1 accepted

1 vote

Yes, you've missed one of four things:

Screens (have to mention is for completeness, but you've got that right)

Field configurations - can hide fields by issue type and/or project. Fields default to "visible" though, so if you have not touched field configs, they should be shown

Field context - when creating a new custom field, you can make it global, or limit it to an issue-type and/or project. Worth checking this

Finally, there's a user setting - they can hide fields from screens - look at the create screen to the top right and check that you have the new fields enabled

Hi Nic. Thanks for your comments. But still cant get it to show up. I have a field Bugzilla Id on the Default SI Screen (attached to Create Issue screen on SS -> ITSS->project).

2. Field configurations, i checked and it is definitely visible as I can see the button Hide at the end on field C.

3. I checked the field context on custom field and it is global.

4. I am on 4.1.2 so user setting option is ruled out.

Where can i be going wrong?

Rahul

Ah, one more nagging doubt - What type of field is it?

Of the 30 of fields which are not visible, most are Text Field (< 255 characters) and bugzilla id i mentioned above is one of those 30 fields and its type is Import Id

I know I am kind of at a dead end. Should I create a new screen from scratch (link it to ITSS -> project) and see if that works?

Rahul

I don't recognise the type "import ID" - is that provided by a plugin of some sort?

Your text fields - are they just "text field" or "read only text field"?

What I'm getting at here is that read-only fields won't appear on Create or Edit screens. If "import ID" is a variation on a read-only text field, then it won't appear. Of course, they won't appear on view either, until they have data set.

1 vote
Joe Pitt Community Champion Feb 13, 2013

It could be the field configuration has them hidden. If the fields are custom ones they may not be global and only set for certain issue types or projects.

Thanks Joe but I have checked both and cant get it to show.

Rahul

This really helped me!  Especially about the part to use the field helper to determine why I am not seeing a field.  It lead me to where my configuration issue was.

Thank you!

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