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error when i try to create an issue via customer portal

mel vega

Hi,

I checked the permissions and all seems to be okay.

could you tell where the error can come from please?

thanks

Accepted answers

Nic Brough -Adaptavist-

Not really, not without knowing what the error is. What does the user see? Also, if that's not a lot of detail, what does the log say when they try the creation?

All comments

Nic Brough -Adaptavist-

Not really, not without knowing what the error is. What does the user see? Also, if that's not a lot of detail, what does the log say when they try the creation?

mel vega

there are not many details: the error message tells " Error: not able to create issue via this service desk

Nic Brough -Adaptavist-

Ok, I know this one. Mostly. This is almost certainly down to permissions, and it's almost always that the default assignee for the issue is not an assignable user. Check the settings for the project, the "allow unassigned users" global flag (don't change it, just confirm that it is off), and look in the log file - if it is permissions, it should tell you in the log!

mel vega

I checked the settings in global permissions, and in permissions but I didn't find the mention "allow unassigned users". Sorry but could you please tell me where to find it? The thing is I succeeded to do it during a time and now I can't anymore and without changing any configuration in the permissons schemes. I don't get it

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