epicSumUp: Field 'timetracking' cannot be set. It is not on the appropriate screen, or unknown.

I get this message when I click on the timebar and try to change the value.

1 answer

1 accepted

You need to edit your issue, click on "where is my field" and then search for the field "Timetracking".

Add this field to the edit screen and the permissions are correct so that epicSumUp can save the values

I'm getting the same error message while using JIRA Cloud Rest API. Any thoughts how to solve it?

Do you have the field on your edit screen?

No, I don't. I know I have to add this field to my screen. However, here is something interesting from the JIRA Cloup API documentation: 

https://developer.atlassian.com/cloud/jira/platform/rest/#api-api-2-screens-get

Apps are not allowed to access this REST end point to retrieve all screens however, Apps can modify screens. The most confusing case here is that to modify screen via API I have to provide screenId, but I don't have screenId because apps are not allowed to retrieve them.

I've found that theoretically I can add a field to screen by using Update Issue endpoint:

https://developer.atlassian.com/cloud/jira/platform/rest/#api-api-2-issue-issueIdOrKey-put

To do that I have to pass query string parameter overrideScreenSecurity=true. This parameter allows update of the fields that are hidden from the issue’s Edit screen. Only Connect add-on users with admin scope permission are allowed to use this flag. And I do have admin flag in my add-on. Nevertheless, when I include overrideScreenSecurity to my request I'm getting 401 - Not Authorized.

To put it in a nutshell, to create an issue with time tracking via Cloud API I have to send at least two requests: first to create an issue, second to update timetracking field, which is doesn't work :( 

Do you think you can help me that?

Why are you trying to use the Rest API to modify the screens and not the Jira UI?

Because, we have SaaS application, which has to be integrated with JIRA. I'm not trying to modify screens, I'm trying to create project and issues via API, but without modifying screens I cannot create an issue with timetracking field. Hope now it's clear ;)

Its getting clear but im afraid i don't know if that is possible.

Thanks @Jens Kisters. Here is a full discussion https://community.atlassian.com/t5/Jira-questions/JIRA-Rest-API-Create-Issue-with-Time-Tracking/qaq-p/813595#U813634

I think I've found at least two bugs in JIRA Rest API, do you know where I can post a ticket about it?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

70 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you